Frequently Asked Questions

Nanofibers are exceptionally fine fibers created using specialized manufacturing technologies. Their small diameter allows them to form a light and highly adaptable structure that sits perfectly on the surface of the skin.

Not necessarily. "Nanofiber" describes the physical structure of the fiber material. It should not be construed to mean that every ingredient in the formulation is a nanomaterial or a nanoparticle.

When the mask is activated as directed, the nanofiber structure interacts with moisture and allows the formula contained in the fibers to transfer to the skin.

The skin is not perfectly flat. The fine structure of the fibers can follow its natural contour much more closely, helping to ensure more even contact between the mask and the skin's surface.

Depending on the specific product and formulation, the nanofiber structure is designed to transform during use as it comes into contact with the activation medium and the skin. Always follow the instructions provided with each individual product.

Where this figure is shown, it refers to tests performed on nanofiber technology under defined conditions. Actual transfer may vary depending on formulations, active ingredients and conditions of use. It should not be taken as a guarantee that exactly 92% of each ingredient will penetrate the skin.

Nope. Lumina Europa products are cosmetics. They are intended to care for and improve the appearance and condition of the skin and are not intended to diagnose, treat or cure medical conditions.

Nope. Each mask is designed around a different skin care goal. For example, some formulations focus on hydration, soothing, brightness or regeneration.

Start with clean skin and follow the directions provided with your specific mask. Proper activation and application is important because nanofiber masks behave differently than traditional wet wipe masks.

Yes. We recommend applying the mask to freshly cleansed skin so that make-up, sunscreen, excess sebum or other products do not interfere with application.

This depends on the individual product and your routine. In general, keep the skin clean and avoid applying heavy or oily products immediately before using the mask, unless the product instructions indicate otherwise.

Follow the application time stated on the packaging or product page. Longer application is not necessarily better.

Unless the individual product instructions state otherwise, there is generally no need to rinse off the remaining care ingredients after use.

You can continue with the rest of your regular skin care routine. Depending on your skin and the mask used, this may include a moisturizer and, during the day, sunscreen.

Frequency depends on the formulation and your skin. Follow the directions for each product and adjust usage based on how your skin responds.

Potentially, yes. Different masks can play complementary roles in a skincare ritual. However, more products do not automatically mean better results. Consider your skin's needs and avoid unnecessarily intensive routines.

Yes, provided the individual formulation is suitable for your routine. Follow with appropriate day care and sun protection where appropriate.

Yes. Many people may prefer to use a mask as part of an evening skincare ritual when they have more time to let the product sit comfortably on the skin.

Suitability depends on the individual formulation and the person using them. If you have particularly sensitive skin, read the ingredients list carefully and consider testing a small amount of the activator product or associated formulation where appropriate.

The list of ingredients for each cosmetic product is displayed on the packaging and/or on the product page. Always refer to the product itself for the most up-to-date ingredient information.

Do not use a product that contains an ingredient that you know you are allergic or sensitive to. Consult the INCI ingredient list before use.

If you have a diagnosed skin condition, are undergoing dermatological treatment, or are unsure whether a cosmetic product is right for you, consult a qualified healthcare professional before use.

The suitability of cosmetic products depends on the specific formulation and your individual circumstances. If you are pregnant, breastfeeding or have been advised to avoid certain cosmetic ingredients, consult your healthcare provider and check the ingredient list before use.

Stop using the product. If irritation persists, becomes severe or causes concern, seek medical advice.

Unless otherwise expressly stated, avoid applying cosmetic masks to damaged, severely irritated or compromised skin.

Cosmetic products introduced into the relevant market must be subject to the mandatory safety assessment and regulatory process applicable to that market.

Our skincare philosophy isn't built around one complexion or one beauty ideal. Product suitability is primarily determined by formulation, individual skin needs and ingredient compatibility, rather than skin tone.

Nope. Leather is leather. Lumina Europa products are designed for everyone, regardless of gender.

Lumina Europa products can be purchased directly from our official websites and through authorized professional or retail partners where applicable.

Nope. LuminaEuropa.eu is operated as an online retail store. Products sold through the Site are sold by the company identified in the Site Terms and Conditions, and not by independent sellers in a marketplace.

Available destinations are displayed during checkout. Delivery availability may vary by market and logistics service.

Depending on the destination and delivery method, orders can be delivered using Sameday, Romanian Post, DPD or other logistics partners.

Shipping costs are calculated and displayed before you complete your order. They may vary depending on the destination, the characteristics of the package and the selected delivery option.

Estimated delivery information is displayed during checkout or in the delivery section applicable to your destination. Delivery times are estimates and may occasionally be affected by courier operations, bank holidays, weather or circumstances beyond our reasonable control.

Where tracking is available, you will receive a tracking link or AWB number once your package has been prepared and handed over to your delivery partner.

Please check your tracking information first. If there has been no significant update for several days or the package appears to be significantly delayed, please contact us and we will investigate the situation with the delivery partner.

Contact us as soon as possible with your order number and, where possible, clear photographs of the parcel, packaging and affected product so that we can assess the situation.

Contact our customer support team with your order number and details of the item received. We will help you arrange the right solution.

Where the statutory right of withdrawal applies, eligible consumers can usually cancel a distance purchase within the applicable statutory period. For EU consumers, this is generally 14 days, with exceptions provided by law.

Not every unsealed cosmetic product is automatically excluded from return. Certain sealed products may lose the right of withdrawal after unsealing where the health protection or hygiene exception applies. The specific circumstances and packaging of the product matter.

Follow the returns instructions provided on the website or contact customer service with your order details. We will provide you with the necessary information to return eligible products.

This depends on the reason for the return and applicable law. For a standard change of mind return, the consumer may be responsible for the cost of the return where permitted by law. In the case of defective, incorrect or non-compliant products, different rules apply.

Refunds are usually made using the original payment method, unless another method is required or agreed upon.

Once a refund has been processed, the time it takes to appear in your account may depend on your bank or payment provider.

Please contact us. Your legal rights regarding faulty, damaged, incorrect or non-conforming products remain unaffected by our standard returns policy.

Lumina Europa operates through European and UK trading entities for relevant markets. The legal seller applicable to your purchase is identified in the Terms and Conditions and checkout information of the site you are using.

"Light" evokes light—not just as illumination, but as revelation. The brand explores the relationship between light, skin, science and the rituals through which we take care of ourselves.

It reflects a simple idea: beauty shouldn't require people to become someone else. Light celebrates faces, ages, skin tones and individual identities rather than presenting a single model of perfection.

Faces represent individuality. Different features, generations and backgrounds belong to the same visual world because the central subject of the Lumina brand is not an idealized face — but the person.

The Lumina Ritual is our way of thinking about skin care as more than a succession of products. It combines technology, formulation and the deliberate moment you create for your skin.

Ritual Bundles bring together complementary Lumina products around different skin care needs. The intention is to create a consistent routine rather than simply increasing the number of products used.

They represent different skin care roles in the Lumina universe. Depending on the products available, they help customers navigate the collection according to the needs they want to address.

Golden Hour is part of the expanded world Lumina. Details will be revealed as the concept develops and becomes available.

Visit the Technology section of the site for a deeper explanation of the nanofiber platform, how the mask interacts with the skin, and the science behind the experience.

Each product page provides information on its key ingredients, while the full cosmetic ingredient statement appears in the INCI list associated with the product.

You can contact our customer support team using the contact information displayed on the website for the market you are buying from.

The exact composition depends on the individual product. Each product page and its packaging provides the relevant information about materials and ingredients. Lumina Nanofiber Technology uses an exceptionally fine fiber structure designed to carry and deliver the cosmetic formulation during use.

Nope. Hydrogel and nanofiber technologies use different structures and behave differently when applied to the skin.

Nanofiber masks can feel very different than conventional serum-soaked masks. Follow the instructions for the individual product, including any activation steps required before application.

Its fine structure is part of the technology. The goal is to create a close and even contact with the natural contour of the skin without depending on a thick fabric.

The individual fibers are extremely fine, although the complete layer of nanofibers is visible as a structured material.

Nanofiber technology has applications in numerous scientific and technical fields. Lumina uses this specific type of technology in skin care cosmetics.

The cosmetic product is designed for topical application. References to nanofiber technology describe the delivery structure and should not be construed as a claim that the fiber material itself is intended to penetrate deep into the body.

Nope. Performance depends on much more than the transfer itself. Formula quality, ingredient concentration, skin compatibility, application and each user's skin matter.

Not necessarily. Different technologies have different advantages. Lumina uses nanofiber technology for the application experience and close contact it can create with the skin.

Because skin care has both a functional and a human dimension. Technology explains how a product works; ritual describes the deliberate moment of care surrounding its use.

Lumina operates within a specialized technology supply chain and cosmetic production. Specific manufacturing information may vary by product and supplier relationship.

Not necessarily. Nanofiber technology is central to the current Lumina concept, but future products may use other formats where they better serve the skin care purpose.

Some cosmetic effects, such as improving the feel of the skin or the appearance of hydration, can be seen quickly. Other changes depend on the formulation, regularity of use and individual skin.

Skin care should not be presented as an instant transformation. A single use can help your skin look and feel, but lasting results generally depend on a consistent routine.

Nope. Skin differs from person to person and cosmetic results may vary.

Not necessarily. Follow the recommended application time. Longer exposure does not automatically increase efficacy and may be inappropriate for some formulations.

This depends on the specific formulas and your skin. Unless there is a clear reason, more intensive use is not necessarily beneficial.

Product may not function as intended. Follow the instructions carefully, especially the guide on activation, positioning and application time.

Skin condition, humidity, products applied before, activation technique and other environmental factors can affect how a cosmetic product performs.

No skin care product can responsibly guarantee identical results for every person.

Choose based on your skin's current needs, not just your skin type. Our product descriptions and ritual guide can help you identify the most suitable option.

They describe different skin care intentions in the Lumina system: HYDRATE — supports hydration and comfort. SOOTHE — focuses on a soothing experience. BRIGHTEN — focuses on brightness and brilliance. RENEW — focuses on a refreshed and revitalized complexion. Each product page provides the exact wording.

Yes. Skin needs can change with season, environment, routine, stress and other factors.

You don't necessarily have to permanently define your skin type. Start with your current concerns—for example, dryness, dullness, or sensitivity—and choose accordingly.

Yes. Sebum production and hydration are different characteristics of the skin.

Yes, provided the product and ingredients chosen are suitable for the person.

Yes, subject to the instructions and suitability of the individual product.

Yes.

This depends on the product, the teen's skin and the reason for use. Young users with significant skin problems should seek professional advice.

Follow the instructions included with that product as construction and application sequence may differ.

Reposition it gently where possible, following product instructions. Correct skin contact helps ensure even application.

Where appropriate, the remaining cosmetic product can be gently spread over the skin. Follow the instructions for the specific formulation.

Potentially yes, provided your skin feels comfortable and the tool is used correctly. Avoid unnecessary rubbing on sensitized skin.

Yes, if appropriate for that formulation. Allow skincare products to absorb before applying makeup.

Yes. We recommend trying any new cosmetic product in advance, rather than using it for the first time right before an important event.

Be careful. Exfoliation can make the skin temporarily more reactive. Consider the intensity of the exfoliation and the ingredients in the mask.

This depends on your routine, formulation and tolerance. Combining multiple active products can increase irritation, so avoid aggressive routines.

It depends on the ingredients involved. If you use exfoliating acids, consider separating potentially irritating products.

Yes. Sun protection should remain part of your daily routine.

INCI is the acronym for the internationally recognized naming system used to identify cosmetic ingredients.

Cosmetic ingredient lists use standardized INCI names instead of marketing descriptions so that ingredients can be consistently identified.

On the product packaging and/or relevant product page.

Formulations may be updated occasionally. Always check the ingredients list on the product you actually receive.

Cosmetic products are labeled in accordance with applicable ingredient declaration requirements.

This depends on the individual formulation. Check the INCI list for the product in question.

Depends on the form. "Alcohol" can describe a broad family of ingredients with very different cosmetic functions.

Where a product is specifically described as vegan, that claim applies to that product.

Specific claims regarding non-animal testing should be read against the published information for that product and market.

Only where this is specifically documented for that material. Light doesn't make environmental claims just because a material is thin or fiber-based.

People with reactive or allergy-prone skin may want to exercise extra caution with new cosmetic products.

Not automatically. Sensations may differ depending on the formulation, but persistent burning, pain or significant discomfort are reasons to remove the product.

Rinse thoroughly with clean water and follow the warnings provided with the product. Seek medical advice if irritation persists.

Ask the specialist who performed the procedure. Treatments such as peels, lasers or microneedling can temporarily change the way the skin should be cared for.

We do not recommend treating sunburned or severely irritated skin as if it were normal skin. Let the skin recover.

Lumina products are cosmetics, not treatments for these conditions. Talk to a dermatologist before use.

Store products according to package instructions, generally away from excessive heat, direct sunlight and moisture.

Only if the product instructions indicate that refrigeration is adequate.

We recommend using cosmetic products within their stated shelf life.

No, where the product is supplied as a disposable cosmetic mask. Reuse could compromise hygiene and performance.

Do not use a product whose primary packaging has been significantly compromised. Contact customer support.

Helps protect the product during storage and transport and is important for hygiene and formula stability.

Generally yes, subject to local transport and security regulations.

Available payment methods are displayed at checkout. Depending on the country, these may include major debit/credit cards and other payment methods.

Payment is generally authorized or collected when you place the order.

A payment can be declined for a number of reasons, including insufficient funds, incorrect card details or bank security checks.

Contact us as soon as possible. If your order has not been processed, we may be able to help.

If you contact us before processing is too far along, we may be able to cancel your order.

Contact us immediately. We can only change an address if the order has not progressed too far in processing.

Where guest checkout is available, yes.

The invoice or purchase document can be sent electronically or made available through your account.

Yes, where the checkout system supports billing data for businesses.

Where VAT is applicable, the website displays prices accordingly. The final amount is displayed before the order is confirmed.

Yes. Prices may vary due to VAT, currency, logistics and local operational costs.

Unless otherwise stated, promo codes cannot be combined.

Check that it was entered correctly and that the eligibility conditions are met.

Usually, promo codes must be applied before checkout.

Yes. Promotional codes must be used within their validity period.

Yes. Once the order has been received, you will receive an electronic confirmation to the email address provided.

Check your Spam/Junk folder first. If you still can't find it, contact us.

In limited circumstances, yes (eg: out of stock, payment problems, suspected fraud).

The currency applicable to the purchase is displayed on the site and at checkout.

Your bank may apply foreign exchange or international transaction fees independently of Lumina Europa.

Where locker delivery is accepted by the courier and destination, this may be offered at checkout.

Where multiple options are available, they will be displayed at checkout.

Lumina Europa delivers to the countries and regions activated on the respective website.

For deliveries that cross a customs border, import duties or customs VAT may apply.

The courier may attempt a new delivery or redirect the package to a pick-up point/locker.

The package can be returned to us. Additional reshipping fees may apply.

Yes, in limited circumstances when products are shipped separately.

Tracking information may take some time to appear in the courier's system. Contact us if there are no updates for several days.

Check around, neighbors or reception. If the package is still missing, contact us promptly.

This depends on the courier. That person may need the pickup code or ID.

Usually not, once processing has started.

Availability depends on destination and courier.

Where supported by logistics partners, yes. Delivery times may be longer.

Prices may vary depending on courier coverage, package size and cross-border requirements.

Contact us as soon as possible and send photos of the damaged packaging and products.

If the damage is obvious, you can refuse the delivery. If you accept it, take a picture of the package before opening.

Yes, where the selected delivery service includes tracking.

Only if this option is specifically offered by the courier or at checkout.

During holidays or releases, delivery may take longer than normal.

The merchant remains responsible until the goods are delivered to you or your nominee.

Where possible, return the product in its original packaging. However, statutory rights remain valid.

Yes, provided the item is eligible for return.

Where exchange is operationally available, we can offer it. Otherwise, the return is processed and a new order is placed.

Partial return of a promotional package may affect the amount refundable according to the terms of the promotion.

An eligible gift can be returned under standard conditions. The refund is made to the original payment method.

Refund is based on the amount actually paid for the returned product.

Products purchased from an authorized clinic or salon must be returned to where they were purchased.

Keep the proof of shipment or return AWB.

Follow the return instructions provided and the applicable legal deadline.

Where the statutory right of withdrawal applies and the product is eligible, yes.

Not automatically. Certain unsealed cosmetic products may be excluded for reasons of health protection or hygiene.

A disposable cosmetic mask that has been used cannot be returned as a standard change-of-mind return.

Contact us with your order number and photos and we will arrange the correct replacement.

Your legal rights remain unaffected. Contact us to evaluate the issue.

Contact us as soon as possible and provide photos of the packaging and product.

It depends on the reason for the return. Defective or incorrect products are treated differently to returns by change of mind.

Where required by law, the standard tour delivery charge will be refunded.

Excessive handling beyond the required testing may result in a reduction of the refund amount.

Refunds are processed within the legal time frame after receipt and verification of the return.

Only if customer support confirms this to you in advance.

Not necessarily. Where available, you can order as a guest (guest checkout).

An account allows you to view your order history, manage your personal data and order faster.

Use the password reset link on the login page and follow the instructions in the email.

Contact us or use the delete account feature if available on the site.

You can update your address in your account settings or by contacting support.

We use personal data for order processing, customer support, site operation and permitted marketing communications. Details in the Privacy Policy.

Use the Cookie Settings panel available on the site.

Use the unsubscribe link in the footer of any promotional email.

Lumina does not sell customers' personal data to third parties.

Payments are processed through specialized providers. Lumina does not store the complete data of your card.

Number may be required for courier delivery coordination and SMS notifications.

Yes, in accordance with data protection legislation (GDPR).

Yes, if the information is inaccurate or incomplete.

Under certain circumstances yes, except for data we are legally required to keep (eg billing).

Yes, you can unsubscribe at any time.

Only if you have given your consent through the cookie panel.

Yes, you can disable them from the Cookie Settings panel.

Strictly necessary cookies will continue to work to make shopping possible.

Nope. Passwords are encrypted and cannot be read by staff.

Reset your password immediately and contact our support team.

Buy directly from Lumina Europa official websites or through authorized partners.

The reliable sources are Lumina Europa official websites and authorized clinics/partners.

Don't assume a seller is authorized just because the product appears on a marketplace.

Contact us with lot number, photos and place of purchase for verification.

Do not use the product and contact us with seller details and proof of purchase.

Unauthorized or counterfeit products are not guaranteed safe production and storage conditions.

Yes, labeling and packaging may vary according to legal requirements in each country.

Yes. The packaging design and text may be updated periodically.

You can contact us for verification, but we cannot guarantee products purchased outside the official network.

Nope. We cannot verify the condition or authenticity of products resold by private individuals.

Professional resale requires an authorized partnership agreement with Lumina Europa.

Yes, where the product is suitable for professional use in practices and clinics.

Yes. Lumina Europa collaborates with licensed clinics, salons and beauticians.

Contact our B2B team with details about your clinic or salon.

Authorized partners may resell products according to their commercial agreement.

Online resale requires specific prior approval in the commercial agreement.

Where available, training is provided to authorized partners.

Yes. Professionals must follow the instructions and assess the client's complexion.

Products must be used according to official safety instructions.

Nope. Lumina products are cosmetic and should not be presented as medical treatments.

Only if the exact claim is supported by approved official studies.

Authorized partners have access to official brand materials.

Yes, as long as the brand representation complies with the official rules.

Resale prices are set by partners, RRP is a recommendation.

Minimum order requirements depend on partner program and region.

If practice-exclusive products are available, they are communicated through the B2B channel.

No, unless expressly permitted in the contract.

Yes, depending on their professional activity and eligibility.

Lumina can collaborate with qualified skin care specialists.

Sample availability depends on stock and B2B schedule.

Yes, representing the product accurately.

B2B purchases are governed by dedicated commercial terms.

I can place retail orders, but B2B pricing requires a professional account.

Use the B2B/Partners contact channel on the Lumina Europa official website.